Sharyn Horowitz << back to resume

Project: Global Content Repository Users' Manual

Client: Ernst & Young LLP

Role: Technical Writer & Trainer

Challenge: Train international audience with varying technical abilities and levels of motivation

This manual was written for an international audience with a broad range of technical expertise. Users emailed us with information about typos deep within the book, so we know they were reading it.

View the Manual (Adobe Acrobat, 497K)

This manual served as the textbook for the two-day training course our team provided for web masters from Ernst & Young member firms. Below is an excerpt from our summary of the web masters' feedback.

	Strongly Agree	Agree	Somewhat	Disagree
1. After attending the workshop, I understand the Global Web site strategy, site management policies and processes, and content guidelines.	71%	29%	0%	0%
2. I have a good understanding of the ey.com migration process.	57%	43%	0%	0%
3. I have a good understanding of how to use the GCR.	14%	64%	21%	0%
	Exceeded	Met	Fell Below	No Answer
5. To what extent did the overall format and content of the workshop meet your expectations?	27%	73%	0%
	Agree	Somewhat	Disagree	No Answer
10. The workshop was well-prepared and professionally presented.	100%	0%	0%	0%